Refund policy

RETUR & REITECTURE

    As a customer, you always have 14 days of withdrawal under the LODA-Act on distance contracts and contracts outside commercial premises. The Court of First Law shall start to run from the date on which you received the goods. The product needs to be returned in an unaltered state in order to allow you to be fully credited by a customer.  

    To return an order :

    Mailus on webshop@johanochnystrom.se and to specify : 

    • Order number (found in your order confirmation, on the delivery note or on the invoice)
    • Your name and contact details
    • The number and name of the products desired is returned

          Johan & New Stream confirms that the return is allowed and sends a return note. Customer is responsible for submitting the goods to the nearest representative. without undue delay, but not later than : 14 days. It is important to ensure that the products are wrapped in such a way that they are protected during transport. It is recommended that you pack your return in the same way as when the products were delivered to you. In the case of packaged or packaged product, and the product is liable to damage during transport to Johan & Nyström, you are also liable for the damage to the customer. 

          Return Address 

          Johan & New Stream
          11 Lancing route 11
          142 50 Skogogoose

           

          Repayment 

          If you have an unrepaid invoice for your order, it is important that you move the expiration date by yourself. This is the easiest way through the Klara's App. When we have received your return and checked the goods, we will repay the full sum of the purchase as soon as possible, including any freight cost (excluding return freight).), at the latest within 30 days. Repayment takes place with the same means of payment as used in so far as is possible. If an invoice has been made on the invoice that is not yet paid, the invoice will be maculated. If you return fewer products than the order includes, only the value of the products returned will be repaid. 

          7 days of current account-Free return! 

          You are entitled to change the product for 7 days from the date of delivery to you. At bytes, the value of the products you return. The costs incurred by you for freight or other services are not replaced in the context of the right of trade. 

          Should the value of the products that you have ordered exceed your credit shall : you pay the difference to Johan & Nyström. In that case the value of the products repurchased belowrising value of the products to be ordered by thelp, you are offered other goods of equal value. In bytes, Johan & Nyström offers free return fra- 

          To : changing a be: 

          Mailus on webshop@johanochnystrom.se and to specify : 

          • Order number (found in your order confirmation, on the delivery note or on the invoice)
          • Your name and contact details
          • The number and name of the products to be changed and to what :

          ADVERTION

            If you've got a defect, we ask you to contact us immediately. webshop@johanochnystrom.se. Adverting law also covers errors that have occurred during transport. Please describe the error as extensively as possible. If we are not able to solve the problem, you will, of course, advertise the product to get a new one. 

            In case of dispute, we follow the recommendations of the General Adveron Board. https://www.arn.se/konsument/ Errors that have occurred due to the damage that the customer has caused does not count as a source error.